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  • Will our wedding be legally recognised in the UK?
    Depending on the location you choose to get married, the answer to this will vary. Usually the answer is YES, with the marriage being registered in the country of ceremony and once accepted then this would be legally recognised in the UK.
  • What kind of ceremony can we have?
    In most destinations, you will be able to choose to have a religious or civil ceremony, however the specific location choice may dictate which of these is available. We will connect you with the person who will conduct the ceremony so that you can personalise the event and ask any questions in advance.
  • What kind of paperwork is required?
    Again this is very dependant on which country you choose to get married in. The usual requirements include passport copies, passport photos (certified), original or certified copies of your birth certificate, original or certified copies of any prior marriage documentation if divorced or widowed, certificate of no impediment or a sworn affidavit that declares you are free to marry. The exact requirements will be discussed at the time of booking.
  • How many guests can we have?
    As many as you like! We can arrange small intimate weddings as well as larger grand affairs.
  • Do our guests have to travel with us for the entire trip?
    Absolutely not! But yes if you want them to! We can arrange for guests to fly in just for the wedding, fly out with you for a few days and then have you go off on honeymoon whilst they continue on somewhere else or go home. The options are endless and can be tailored to your and their budgets. Not everyone has to stay together, nor do they have to travel at the same time for the same trip. The important thing is that they are there for the wedding and we will not only make sure that happens but also that they have a really fantastic trip too.
  • What is your deposit and cancellation policy?
    A 30% non-refundable deposit is required to book your honeymoon or destination wedding. The remaining 70% is due 60 days before the start date of your trip. All flights must be paid for 100% at the time of booking. If you need to cancel your trip the following cancellation fees apply: Up to 60 days before departure: Deposit only Less than 60 days: 100% of trip cost
  • How will you protect my money?
    Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: If you book a non-flight package with us, your trip that you have booked with us is still 100% financially protected at no extra cost to you, and in accordance with ''The Package Travel and Linked Travel Arrangements Regulations 2018'' all passengers booking with Take Me to Africa Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Take Me to Africa Ltd. This insurance has been arranged by The Protected Trust Services and you can find out more about their consumer protection here:
  • What are the different ways I can pay?
    We have partnered with eMerchant via our Trust PTS to allow you to pay by a variety of credit and debit cards in a safe and secure method. Once you have completed a booking form, we will send you an invoice with a link to pay.
  • How should I bring my spending money?
    Travellers cheques are not recommended but if you don’t wish to bring too much cash, you can obtain a multi-currency cash passport which will allow you to pre-load the currencies you will likely need such as US$ and ZAR and use it like a debit card whilst you are travelling. Most of these do not charge you to use them abroad, even when withdrawing from and ATM, but do check with your provider. We LOVE Revolut for its low fees, great app, and ease of use. For certain countries like Zimbabwe we would recommend bringing low denominations of US$ cash ensuring you have clean, untorn bills as it can sometimes be difficult to withdraw from the ATMs. The hotels do accept credit cards as do the activity suppliers if you don’t want to carry too much. We will always let you know in advance what our recommendations are.
  • Tips Tips Tips
    That awkward do I don’t I question….yes we hate it to. Here is what we have deemed to be fair for excellent service but please remember this is not compulsory. You may want to bring some small envelopes to make it easier to tip any guides. Restaurants – Zimbabwe – round the bill up, South Africa add 10% Porters – Zimbabwe a minimum of US$1, South Africa 5-10ZAR Game Drive Guides and Trackers – Botswana US$20 each per day Zimbabwe US$5-10 each, South Africa 50-100ZAR each – note that the general rule is to tip the tracker half of what you tip the guide but this is entirely your call. Day Trip Guides – Zimbabwe US$5 for a half day tour or US$10 for a full day, South Africa 20-50ZAR
  • Do I need any special vaccinations or medications?
    We can help to advise here but it would be much better coming from a doctor who has all the necessary up to date information. At the time of writing there are no special vaccinations for our trips such as yellow fever required unless coming from an infected area, however you will need to ensure your standard vaccinations are up to date and discuss the options for protecting yourself against malaria if travelling to Victoria Falls (high risk) or the Greater Kruger (low risk).
  • Do I need any Visas?
    As our guests are from all over the world, you will need to investigate your own visa requirements for any of the countries on our trips. If you are travelling to Zimbabwe the majority of people can get a UNIVISA upon entry which also allows you day entry into Botswana and Zambia and we would advise to get this if you can. If travelling to Kenya or Tanzania, you may find it easier to get an eVisa before you travel. You will likely also need 2 blank pages and 6 months left on your passport too.
  • Do I need to get travel insurance?
    We would always recommend purchasing an appropriate travel insurance policy as soon as you have booked your trip. Have a think about whether you want to do any exciting (death defying) activities such as bungee jumping as these will likely not be covered and you might want to add them on. You may also want to enquire about restrictions on acts of god or political unrest so that you are fully aware of what is and isn’t covered as in the current world climate, it is good to be covered for these extra things.
  • I have some strict dietary requirements - what should I do?
    Everywhere we stay on our group tours should able to cater for any special dietary requirements you may have and trust us when we say this has been thoroughly tested! Allergic to nuts/mushrooms/tomatos….no problem! Vegetarian…easy peasy although South Africa in particular does have some of the best meat cuts we have ever tasted so you might want to change your mind! Any special requests should be noted on the pre-travel survey so that we can ensure we get this right for you. If you're on one of our tailor-made private trips, just let us know what your requirements are and we'll let your hotels know in advance, as well as recommend any suitable restaurants to dine at whilst you're away. The main thing is not to worry - people are often surprised by how much care and attention people put into making sure you have a great dining experience and comment on how great the food is in Africa.
  • Can I drink the tap water?
    This is pretty dependant on each country and we would always advise to follow the current hotel policies. Bottled water will be available to buy if not and we will advise at each place we visit what the deal is. If you have a sensitive stomach and are worried about getting sick, avoid the tap water just in case!
  • Should I be worried about safety?
    Almost every destination in the world has some parts which are dangerous and so we would never outright say no to this. We have personally never experienced anything remotely dangerous in the 25+ years we have been travelling to these countries, but we would always suggest being cautious. We will advise of any areas not to visit at all and not to walk around alone at night. We recommend that our guests employ the common sense rule in not being too flashy with expensive clothing, jewellery, electronics and not “flashing the cash” everywhere you go. Keep your belongings close to you, use the hotel safe where provided and listen to your own gut feel about situations as you would at home.
  • The following booking conditions, together with our Privacy Policy, the information set out on Tour itinerary together with any other written information we brought to your attention before we confirmed your booking will form the contract between you and Take Me To Africa Ltd (“the Company”, “we”, “us” and “our”). In this contract a reference to "you" and "your" include the lead-named person on the confirmation invoice (who must be at least 18 years old at the time of booking) and all persons on whose behalf a booking is made. We are Take Me To Africa Ltd of the registered address Chandos Business Centre, 87 Warwick Street, Royal Leamington Spa, Warwickshire, CV32 4RJ, United Kingdom, company number 11054009.
  • 1. Definitions
    The following definitions apply to group tours unless the context requires otherwise: “Meeting Point", "Start Point" or "Starts At" means the place specified by us in the Itinerary as the place we will meet and start your holiday. “Ending Point” or "Ends At" means the place specified by us in the Itinerary as the place we you will end your holiday. “Start Date” means the date on which we meet to start your holiday. “Tour” or "Trip" means a holiday organised by Take Me To Africa Ltd. “Tour CSO” means Tour Leader or Tour Guide. “Tour Pack or Itinerary” means whatever documents we send to you in hard or soft copy to provide information about your Tour.
  • 2. Inclusions and exclusions
    Please refer to the detailed itinerary for each tour for specific inclusions. The following items are excluded from each Group Tour: flights to the Meeting Point or from the End Point unless specifically booked through Take Me To Africa; internal flights if not specified as included - please refer to the detailed itinerary for inclusions; all other costs incurred before you board transport at the Meeting Point and after you return to the departure point; travel insurance or any other insurance personal to you; passport and visa costs; vaccinations and medication, before, during and after the Tour; food and drink over and above what is specified as included; activities over and above what is specified as included; gratuities you choose to give, in addition to any we give on your behalf where we consider appropriate Where the booking relates to a tailor-made trip, the inclusions and exclusions will be stated at the time of the quote and booking.
  • 3. Booking your tour
    3.1 You can book at any time by completing a booking form and sending your deposit. When we receive your deposit, we will send you a confirmation invoice which confirms your booking. The contract between us comes into existence at that time. 3.2 If you make a booking on behalf of others as well as yourself, each passenger travelling must be added to the booking form and as the lead passenger we shall take it that you have the authority of each of those other people to enter into the contract on the basis of these booking conditions. 3.3 We reserve the right to decline your booking and return your deposit at our absolute discretion. The balance payment for all trips is due at the latest 60 days before departure. We will send you a reminder 1 - 2 weeks before the balance due date. 3.4 You need to give us your flight details if not booked through us, insurance, special requests, medical conditions, and emergency contact information by completing the pre-trip survey we shall send to you. 3.5 For bookings made within 60 days of departure, we require full payment within 24 hours of receipt of your booking form. 3.6 You are responsible for providing accurate information that we ask for in good time. Any charges incurred in relation to inaccurate information provided by you will be recharged to you. This includes ensuring your names are as per your passport on the booking form.
  • 4. Payment
    4.1 Payment may be made by electronic bank transfer for which full information will be provided at the time of booking. 4.2 Alternatively, we may be able to offer a payment facility by credit or debit card and if so we will send you a link to do so. In this case, we will accept VISA, MasterCard, Delta or Maestro, but not American Express. We do not keep your card details. 4.3 The last date for payment of the balance of the cost of your holiday will be due to us at least 60 days before the Tour Start Date. We will tell you that last date for payment after we have confirmed our acceptance of your booking. 4.4 If you do not pay us before the last date for payment, we reserve the right to treat your booking as cancelled. If we do that, you accept that a cancellation fee equal to your deposit will be due to us. 4.5 Your monies are paid directly into a Trust account and are fully protected by Protected Trust Services Ltd. (from 3rd September 2020 - prior to this your funds were protected by The Travel Vault and Zurich). 4.6 If your confirmed arrangements include a flight, we will also issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate or booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).
  • 5. Pricing
    We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. Please check the price of your chosen arrangements before you proceed to make your booking with us.
  • 6. Changes, transfers and cancellations by you"
    6.1 Only the lead passenger who made the booking may cancel it. The cancellation takes effect from the date at which a written notification reaches our office. 6.2 Only the lead passenger who made a booking may make changes to a Tour booking up to 90 days prior to departure. An administration fee of £100 per booking plus any additional costs or charges incurred by us or imposed by any of our suppliers, will be charged to you if a confirmed booking is changed or transferred to a different Tour. Thereafter all changes will be treated as cancellations and subject to the charges below. 6.3 The following cancellation charges apply to each Tour calculated from the date the request is received in writing: More than 60 days before departure: Deposit only 31-59 days: 75% of tour cost Less than 30 days: 100% of tour cost 6.4 If circumstances force you to leave the Tour early, you will have to bear any additional costs yourself. 6.5 In any circumstances giving rise to cancellation, you have the right to transfer your deposit to another available Tour, or the booking to some other person. 6.6. Where you or a member of your party wish to transfer their place to someone else, the following conditions will apply; a. that person is introduced by you and satisfies all the conditions applicable to the holiday; b. we are notified not less than 7 days before departure; c. you pay any outstanding balance payment, an amendment fee of £100 per person transferring as well as any additional fees, charges or other costs arising from the transfer; d. the transferee agrees to these booking conditions and all other terms of the contract between us. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out above will apply to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. Please note that certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. 6.7 Cancellation by You due to Unavoidable and Extraordinary Circumstances: You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign, Commonwealth and Development Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination. This clause 6 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • 7. Changes and cancellations by us
    7.1 A minimum number of participants may be required in order for a Tour to be viable and these are set out in the descriptions of the tours on our website. In the unusual event that we cancel a Tour, we shall return the full amount of monies you have paid to us. Alternatively you have the right to transfer your deposit to another available Tour. 7.2 We reserve the right to change travel and tour arrangements. This is necessary because many of our tours involve variables which are outside our control. If we make a minor change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. 7.3 Occasionally, we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure: (a) A change of accommodation area for the whole or a significant part of your time away. (b) A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away. (c) A change of outward departure time or overall length of your arrangements by more than 12 hours. (d) A change of UK departure airport except between: I. The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend II. The South Coast airports: Southampton, Bournemouth and Exeter III. The South Western airports: Cardiff and Bristol IV. The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield V. The Northern airports: Liverpool, Manchester and Leeds Bradford VI. The North Eastern airports: Newcastle and Teesside VII. The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen (e) A significant change to your itinerary, missing out one or more destination entirely. 7.4 If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of: i (for significant changes) accepting the changed arrangements; or ii having a refund of all monies paid; or iii if available and where we offer one, accepting an offer of an alternative holiday (we will refund any price difference if the alternative is of a lower value). You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements. 7.5 If such problems occur during a tour, we will make alternative arrangements so as to comply as closely as possible to the description of the tour in our brochure. 7.6 If a problem occurs before departure which is so serious that we are advised not to travel by the FCDO, we will cancel the tour and you may choose to accept either an alternative Tour or a full refund of all money paid. 7.7 Tour group sizes are recommendations only and are not fixed, but these will only be changed where it is reasonable to do so. 7.8 Compensation In addition to a full refund of all monies paid by you, we will pay you compensation, in the following circumstances: (a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking; (b) If we cancel your booking and no alternative arrangements are available and/or we do not offer one. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. *IMPORTANT NOTE: We will not pay you compensation in the following circumstances: (a) where we make a minor change; (b) where we make a significant change or cancel your arrangements more than 60 days before departure; (c) where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements; (d) where we have to cancel your arrangements as a result of your failure to make full payment on time; (e) where the change or cancellation by us arises out of alterations to the confirmed booking requested by you; (f) where we are forced to cancel or change your arrangements due to Force Majeure (see clause 8). If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.
  • 8. Force Majeure
    Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, pandemics or epidemics including the ongoing effects of Covid-19, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
  • 9. Financial Protection
    Flights & Flight Inclusive Packages We provide financial security for flight-inclusive packages by way of our Air Travel Organiser’s Licence number 11682 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Non-Flight Packages Take Me to Africa Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel and Linked Travel Arrangements Regulations 2018'' all passengers booking with Take Me to Africa Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Take Me to Africa Ltd. This insurance has been arranged by The Protected Trust Services and our membership number is 5538. You can find out more information here: Please ensure you retain the booking confirmation as evidence of cover and value. Policy exclusions: This policy will not cover any monies paid for Travel Insurance.
  • 10. Travel Insurance
    10.1 It is a condition of booking a Take Me To Africa Ltd Tour that you take out appropriate travel insurance. You must provide us with the details as proof of cover prior to or when you make payment of the balance due for your Tour. We cannot approve the cover you have bought and are not responsible if it is inadequate. 10.2 Cover should be obtained not only against normal travel risks, but against additional risks appropriate to the destination country. 10.3 We advise that you should also check that any valuables are covered either in your travel policy or your home contents policy.
  • 11. Passport, Visa and Health Requirements"
    Please note carefully: 11.1 most countries now require that your passport is valid for at least six months after the date of return of your Tour. If your passport is in its final year, you should check the Embassy of the country you are visiting. For further information, contact the Passport Office on 0870 5210410 or visit: 11.2 Up to date travel advice can be obtained from the Foreign, Commonwealth and development Office, visit: 11.3 remember to apply for any necessary visa in good time; 11.4 check with your GP what vaccinations and medication you may require and allow time to obtain them. Details are also available from the National Travel Health Network and Centre 11.5 It is your responsibility to ensure that you obtain all necessary inoculations, take all necessary medication and follow all medical advice in relation to your holiday. Remember to bring certificates and confirmations with you in your hand luggage. 11.6 If you need professional medical care whilst on a tour, we will try to obtain it and inform your travel insurers as quickly as practically possible. Please ensure that you provide us with your emergency contact details so that we can make arrangements for them to be contacted in an emergency. 11.7 We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
  • 12. Prompt Assistance
    If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
  • 13. Tour Information
    Approximately 3-4 weeks before the Start Date, we shall send you a pack of information relating to your Tour. This information will include: full itinerary location of Meeting Point, accommodations and End Point; climate, clothing and equipment recommendations; any important details relevant to a particular site that we may visit;
  • 14. Accommodation
    We will arrange accommodation in line with the Tour style. All rooms will be en-suite and are allocated on a shared basis, unless specifically detailed as dome tents with shared access to a bathroom tent. If you have any specific accommodation requirements these should be discussed at the time of booking. Please note: single rooms may be available at some but not all of the destinations on the Tour and may be subject to an additional cost.
  • 15. Baggage Restrictions
    We are restricted to one checked bag weighing up to 20kg and one piece of hand luggage due to the internal flights that we recommend on our Tours. For any tour involving internal bush flights in the Masai Mara or Serengeti this is reduced to 15kg and must be in a soft sided bag. If you have an unusual requirement, perhaps for medical reasons, do contact us and we will try to help you immediately.
  • 16. Limitations on our Liability
    We want you to enjoy a fantastic holiday with Take Me To Africa Ltd and we shall do our best to make this happen. Nonetheless, we must make clear the limitations in law. We are not liable to you for: 16.1 any event which happens before you board our transport at the Meeting Point or after you leave our transport at departure; 16.2 any problem arising from your failure to reach the Meeting Point on time, for whatever reason (though we would do our best to help you in any way we reasonably could) 16.3 any aspect of goods or services you buy or accept other than those arranged by us; 16.4. your own carelessness or negligence in any aspect of your behaviour whilst with us; 16.5 the number or quality of wildlife spotted on your safari game drives. Please note that any safari game drive is potentially hazardous and it is essential that all instructions and advice of the safari operator be followed.
  • 17. Our Responsibilities
    17.1 We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us. 17.2 We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: a) the acts and/or omissions of the person affected; or b)the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or c)Force Majeure (as defined in clause 8). 17.3 We limit the amount of compensation we may have to pay you if we are found liable under this clause: a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind. b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking. c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel: i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract. ii) In any circumstances in which a carrier is liable to you by virtue of EC 261/2004 (denied boarding and flight disruption), any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. iii) when making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. 17.4 It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. 17.5 Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. 17.6 Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; b) relate to any business; c) indirect or consequential loss of any kind. 17.7 We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. 17.8 Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.
  • 18. Jurisdiction
    These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
  • 19. Local Standards
    19.1 Laws, standards, culture and attitudes are different in many countries from what you reasonable expect at home. We are not responsible for standards of service, safety, hygiene and behaviour which may be lower than you are used to or which you expected. 19.2 Please also note that we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
  • 20. Flight and other transport delays
    20.1 There is no guarantee that flights or other modes of transport will depart at the time specified. If they do not, we are not liable to you for any delay or cancellation or for any failure to take what you think are the best actions to have taken in particular circumstances. 20.2 In the case of air travel, the airline is responsible for providing assistance under the Denied Boarding Regulations. We will try to keep you informed throughout the period of any delay. 20.3 Our policy if a delay occurs, is to continue with our plans until a flight (or other form of transport, if relevant) is cancelled with no suitable alternative flight being offered by the airline. However, if we considered it impossible to find a reasonable alternative forms of transport, we would arrange accommodation for all Tour members until the next acceptable transport option is available. 20.4 Where you suffer any delay in returning home which lasts for longer than 24 hours, the airline you have booked with should continue to meet your accommodation and reasonable meal expenses. They may, however, require you to stay at the accommodation and take the meal arrangements they provide. We regret we cannot meet such expenses where the airline does not do so, or where you choose not to accept the arrangements offered. 20.5 If you wish to find at any time to return home early or independently, for example by booking an upgrade with the airline or by organising overland travel, we will provide whatever assistance we can. All expenses involved in doing so will be your responsibility. 20.6 Remember that transport and other service providers have their own booking conditions or conditions of carriage or service. You will be bound by these as far as that service is concerned. Such conditions may limit or exclude liability on the part of the relevant provider and they are often also subject to international conventions.
  • 21. Help we need from You
    If at any time, it is our opinion (given by any member of our staff or your Tour CSO) that you are acting in a way which may cause accident, injury, discomfort or extreme displeasure to any other Tour member, we may exclude you from the programme for the remainder of the Tour. To be clear, if you take part in any racist, offensive, abusive or any other form of discriminatory behaviour to other Tour members, guides, or any other people associated with our Tours, you will be excluded from the Tour and will not be liable for a refund for any missed services or accommodation. You will understand that this extreme action will not be taken lightly but may be necessary to protect the health, safety or enjoyment of other clients.
  • 22. Complaints
    22.1 We shall try our utmost to provide you with a fantastic Tour, but if we fail in any way, do please raise any issue with your Tour CSO immediately. If your complaint cannot be satisfied it is not dealt with to your satisfaction at the time of reporting it, then you should give us full details in writing, immediately (and within 28 days) on your return. If your complaint is not resolved locally, please contact us on 0203 955 8242. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.
  • Our Policy
    We are Take Me To Africa Ltd of the registered address Chandos Business Centre, 87 Warwick Street, Royal Leamington Spa, Warwickshire CV32 4RJ, company number 11054009. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  • 1. General Policy Basis
    ​​​​​​1.1 We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website and customers who book with us are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. 1.2 We regret that if there are one or more points in this policy with which you are not happy, your only recourse is to halt the booking process or leave our website immediately. 1.3 We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. 1.4 Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR). 1.5 The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at 1.6 Your personal email and address details may be stored and used for future marketing purposes (unless you have expressly indicated that you do not wish us to do so) such as sending you details and dates of new Tours and any special offers if we think they may be of interest to you. 1.7 We may hire other companies to provide marketing services on our behalf however they are prohibited from using that information for any other purpose, therefore we will ensure that anyone to whom we pass your details for this reason agrees to treat it with the same level of protection we are obliged to provide. 1.8 Take Me To Africa owns the copyright to all pictures taken by them or on their behalf and reserves the right to use pictures taken on our Tours which may contain your image.
  • 2. The Basis on which we Process Information about You
    The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information. 2.1 Information we process because we have a contractual obligation with you When you create an account on our website, book a trip with us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to: provide you with our services sell trips to you verify your identity for security purposes We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. 2.2 Information we process with your consent Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website, or to review aggregated feedback on activities and accommodation. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us via an email to or by unsubscribing from our emails. 2.3 Information we process for the purposes of legitimate interests We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to: whether the same objective could be achieved through other means whether processing (or not processing) might cause you harm whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so For example, we may process your data on this basis for the purposes of: record-keeping for the proper and necessary administration of our tours responding to unsolicited communication from you to which we believe you would expect a reply protecting and asserting the legal rights of any party insuring against or obtaining professional advice required to manage any risks protecting your interests where we believe we have a duty to do so 2.4 Information we process because we have a legal obligation We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information. 2.5 Specific uses of information you have provided to us: 2.5.1 Information provided on the understanding that it will be shared with a third party - Our website and social media accounts allow you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include: posting a message our blog or forum tagging an image clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks 2.5.2 In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared. We may store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can send this request to 2.5.3 Complaints regarding content on our website - Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person. We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it. 2.5.4 Information relating to your method of payment - Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment you are transferred to a secure page on the website of our payment provider Worldpay or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us. 2.5.5 Job application and employment - If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for 3 years before destroying or deleting it. 2.5.6 Sending a message to our support team - When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply to you. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. 2.5.7 Complaining - When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person. 2.6 Use of information we collect through automated systems when you visit our website 2.6.1 Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways: to track how you use our website to record whether you have seen specific messages we display on our website to record your answers to surveys and questionnaires on our site while you complete them 2.6.2 Personal identifiers from your browsing activity - Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website. 2.6.3 Our use of re-marketing - Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
  • 3. Disclosure and Sharing of Your Information
    3.1 Information we obtain from third parties - Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you. 3.2 Third party advertising on our website - Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties. 3.3 Data may be sent outside of the European Union - Our websites are hosted in the United Kingdom. We may also use outsourced services in countries outside the European Union. Accordingly data obtained within the UK or any other country could be processed outside the European Union in conjunction with booking accommodation, activities and flights relevant to our tours. 3.4 Sharing your data with The Travel Vault and Financial Protection Underwriters Affirma Ltd and the Insurer gather and process personal data in accordance with the EU General Data Protection Regulation (GDPR) and any relevant data protection legislation. Personal data may be used by Affirma, the Insurer or third parties for underwriting and claims purposes and in order to administer the policy. Affirma and the Insurer will ensure that personal data is kept secure, is used only for the purpose for which it was supplied and is retained only for as long as necessary. Affirma is registered with the Information Commissioner's Office (ICO) as a data controller and is listed on the Register of Data Controllers under registration number ZA109110. Affirma’s full Privacy Notice is available at The Insurer is registered with the Gibraltar Regulatory Authority (GRA) as a data controller and is listed on the Register of Data Controllers under registration number DP003699. The Insurer’s full Privacy Notice is available at
  • 4. Access to Your Own Information
    4.1 Access to your personal information - At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you may send us a request to After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. 4.2 Removal of your information - If you wish us to remove personally identifiable information from our website, you may contact us at This may limit the service we can provide to you. 4.3 Verification of your information - When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action.
  • 5. Other Matters
    5.1 Use of site by children - We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children. Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit. 5.2 Encryption of data sent between us - We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar. 5.3 How you can complain - If you are not happy with our privacy policy or if have any complaint then you should tell us by email. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at 5.4 Retention period for personal data - Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:to provide you with the services you have requested;to comply with other law, including for the period demanded by our tax authorities;to support a claim or defence in court. 5.5 Compliance with the law - Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website. 5.6 Review of this privacy policy - We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

Data, Marketing & Website Privacy

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